At Gadget Gang, we are committed to ensuring that you have a hassle-free shopping experience. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. That’s why we offer a transparent and customer-friendly Returns & Refunds policy to make your shopping worry-free.
This page outlines our Returns & Refunds policy, including eligibility, timeframes, and procedures to help you Returns & Refunds or exchange products with ease.
1. Eligibility for Returns & Refunds
We accept returns and provide refunds under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns & Refunds must be initiated within 7-30 days of receiving your order, depending on the product category.
- The item should include all accessories, manuals, and free gifts (if applicable).
- Returns & Refunds will only be issued for manufacturing defects, damaged products, or incorrect items received.
🔹 Note: Certain items like software, hygiene-related products, and clearance sale items are not eligible for returns.
2. Return Process – Step-by-Step Guide
To make the return process easy, follow these steps:
Step 1: Initiate a Return Request
- Log in to your Gadget Gang account and go to the Returns & Refunds section.
- Select the item you want to return and provide a valid reason.
- Upload clear images/videos if the item is damaged or defective.
Step 2: Approval & Pickup
- Our team will review your request within 48 hours and notify you via email or SMS.
- If approved, we will schedule a free pickup for eligible returns.
- In some cases, you may need to ship the item back to our warehouse.
Step 3: Quality Check & Processing
- Once we receive the returned item, it undergoes a quality inspection.
- If the return is approved, we will process your refund or replacement within 5-7 business days.
🔹 Tip: To speed up the return process, ensure the item is properly packed to avoid damage during transit.
3. Refund Methods & Timeframes
Once your return is approved, your refund will be issued using the original payment method. Below are the estimated refund timelines:
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Card | 7-10 business days |
| UPI & Wallet Payments | 5-7 business days |
| Net Banking | 5-7 business days |
| Cash on Delivery (COD) | Store credit or bank transfer (10 business days) |
🔹 Note: Refunds to credit/debit cards may take additional time, depending on the bank’s policies.
4. Exchange Policy
If you wish to exchange a product instead of a refund, we offer:
✅ Size & Color Exchange – Available for select items like wearables and accessories.
✅ Defective Item Exchange – If you receive a faulty item, we will replace it free of charge.
✅ Product Upgrade Exchange – Want a different model? Exchange your product by paying the price difference.
How to request an exchange?
- Follow the return process and mention “Exchange” in the request.
- If approved, we will ship your replacement item once we receive your return.
5. Non-Returnable Items
For health, safety, and legal reasons, the following items cannot be returned:
❌ Opened earphones or headphones (for hygiene reasons)
❌ Software, digital products, and subscription services
❌ Personalized or customized items
❌ Items purchased under “Final Sale” or “Clearance” offers
🔹 If a non-returnable item arrives damaged or defective, contact us within 48 hours for assistance.
6. Cancellation Policy
Changed your mind? We allow order cancellations under the following conditions:
- Before Shipping: Orders can be canceled within 12 hours of placing them. A full refund will be issued.
- After Shipping: If your order is already shipped, you can refuse delivery, and a refund will be processed after the package is returned.
🔹 Note: Once delivered, the item must follow the return policy guidelines.
7. Late or Missing Refunds
If you haven’t received your refund after the estimated time:
1️⃣ Check your bank account – Sometimes, banks take longer to process transactions.
2️⃣ Contact your payment provider – It may take additional time for the refund to appear.
3️⃣ Still not received? – Reach out to our support team at [your support email] for assistance.
8. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please follow these steps:
1️⃣ Contact us within 48 hours of delivery.
2️⃣ Provide clear images/videos of the damaged item and packaging.
3️⃣ Our team will arrange a free return & replacement at no extra cost.
🔹 We are committed to ensuring you receive exactly what you ordered in perfect condition!
9. Store Credit & Gift Cards
- If you opt for store credit instead of a refund, you will receive a Gadget Gang Gift Card valid for 12 months.
- Store credits can be used on any future purchases at Gadget Gang.
🔹 Gift cards and store credits are non-refundable and cannot be exchanged for cash.
10. How to Contact Us?
Need help with your return or refund? Our support team is available to assist you!
📧 Email: gadgetgang@gmail.com
📞 Phone:+918360042644
💬 Live Chat: Available on our website during business hours
We at Gadget Gang are dedicated to providing seamless and customer-friendly service to ensure a worry-free shopping experience and easy Returns & Refunds process.
Final Thoughts – Why Choose Gadget Gang?
At Gadget Gang, we prioritize customer satisfaction with our hassle-free Returns & Refunds process. We stand behind the quality of our products and aim to make every transaction smooth and risk-free. Whether you need a refund, replacement, or store credit, our policies ensure you have multiple options to choose from.
Shop with confidence, knowing that your purchase is protected!
Happy Shopping at Gadget Gang!